Cancellation Codes & Reasons

When submitting cancellations via the Supplier Portal or via EDI, ITA Group only accepts the cancellation reasons listed below.
Any other value will result in an error such as:

“Rule 3 INVALID: Please enter a valid change reason for a cancellation.”

Accepted Cancellation Reasons (Portal & API)

These are the human-readable cancellation reasons suppliers may select in the ITA Supplier Portal:

•    Administrative request
•    Bad address
•    Cancelled at retailer's request
•    Cannot fulfill in time 
•    Cannot ship to PO box
•    Cannot ship using provided ship method
•    Customer changed mind
•    Discontinued item
•    Duplicate order
•    Fraud detected
•    Info missing on purchase order
•    Invalid SKU
•    Invalid ship method
•    Invalid item cost
•    Item recall
•    Out of stock
•    Other
•    Inappropriate customization

Accepted Cancellation Codes (EDI)

Below are only the EDI codes that correspond to the accepted portal reasons.
You may use only these values in your EDI transmissions: