Boutique Santander

Flow: Logicbroker > Boutique Santander
Product feeds should be imported into the Logicbroker portal using the specifications found on the Product Feeds page. All fields are required for new product uploads. Once uploaded, they are sent to the marketplace where Santander will need to approve items in the live environment. 

Category ID
The Category ID must be the subcategory ID rather than the header ID. Santander requires the subcategory ID to be shared on the product feed so that the products are associated directly to the subcategory.

Flow: Seller > Logicbroker > Boutique Santander
Inventory is uploaded or sent into Logicbroker by the seller using the specifications found on the Inventory Feeds page. Once uploaded or sent, inventory is passed to Santander once an hour at 10 minutes past the hour. 

Flow: Boutique Santander > Logicbroker > Seller
Orders are sent from Boutique Santander Logicbroker through the API. Logicbroker will then transforms the order data into a format the seller can easily understand. In addition to transforming data, Logicbroker can also add data to orders, match retailer SKUs to suppliers' SKUs and more. Once we have transformed the data, it is made available in our portal or we can send it to you through your preferred integration method (EDI, CSV, JSON, XML, Shopify, ShipStation, etc.). Orders are pulled into Logicbroker every 15 minutes. 

Order lines

Boutique Santander currently only supports single line and single quantity orders. It is not possible for customers to place orders with more than one item.

Statuses
See the list below for Logicbroker and Santander order flow statuses: 

 

• New order - Em Processamento
• Order accepted - Em Preparacao
• Order canceled - Cancelada
• Order shipped - Enviada
• Order delivered - Entregue
• Return requested - Em Devolucao
• Return request accepted - Devolucao Aceite
• Return request rejected - Devolucao Rejeitada

Flow: Seller > Logicbroker > Boutique Santander

Shipments will be sent to Santander and the order status in Santander's portal will change to Enviada. Because of Santander's restrictions to only support single line and single quantity orders, split shipments and not supported. Once the order is delivered, the order status in Santander will change to Entregue. Santander does not send requested ship method on order. The seller, however, must comply with the SLA's defined in the contract with the marketplace (normally 3 to 5 working days, 7 working days for islands).

Flow: Boutique Santander > Logicbroker > Seller

Santander supports customer-initiated returns. Orders must be in an Entregue status for a return to be initiated. Once a return request is submitted by the customer, the order status will change from Entregue to Em Devolucao. Logicbroker will pull in return requests into our portal. The seller can either:

 

• Accept the return request - to do this, the seller will need to create a return document - once created, Logicbroker will post the return to Santander and the order will change from Em Devolucao to Devolucao Aceite
• Reject the return request - to do this, the seller will need to manually reject the request from Santander's portal - once rejected, the order will change from Em Devolucao to Devolucao Rejeitada