BigCommerce

In order to activate your BigCommerce connection, you must be an active Logicbroker customer.

About this app

BigCommerce is a SaaS (Software as a Service) platform that takes care of the hosting, any software updates, and makes sure retailers' sites are PCI compliant. Logicbroker’s connection to BigCommerce provides retailers with an easy way to manage orders directly in BigCommerce with a direct connection to supplier partners. Get started today by requesting a quote. Get started today with a subscription or try it for free! BigCommerce Pricing

Features

Send Orders
Receives Cancellations
Receives Shipments
Receives Inventory
Receives Product Feeds

Website: https://www.bigcommerce.com/

BigCommerce Support: https://support.bigcommerce.com/s/?language=en_US

How it works

Product

Flow: Logicbroker > BigCommerce

Product updates in the Logicbroker system can be sent into BigCommerce from the Logicbroker portal.

Inventory

Flow: Supplier > Logicbroker > BigCommecre

All items in Logicbroker will be pushed into BigCommerce as long as their BigCommerce product_ID’s match the Logicbroker Supplier SKU imported by supplier into Logicbroker. Feeds are pushed into BigCommerce on a schedule, normally once an hour.

Orders

Flow: BigCommerce > Logicbroker > Supplier

Orders placed on BigCommerce will be pulled into Logicbroker based on the status of Awaiting Fulfillment . Once pulled, we will update the status of the order to Awaiting Shipment to mark that the order has been pulled. Logicbroker then transforms the order data into a format the supplier can easily understand.

Cancellations

Flow: Supplier > Logicbroker > BigCommerce

Cancellations in Logicbroker will be sent into BigCommerce by updating the order status to Cancelled if it is a full cancellation. If it is a partial cancellation, we will add details about the canceled items to the staff notes and update the order status to Manual Verification Required.

Shipments

Flow: Supplier > Logicbroker > BigCommerce

Shipments created by the supplier and transmitted to Logicbroker will be sent out to the retailer's BigCommerce account.

Fields and custom mappings

Logicbroker Field	BigCommerce Field
PO	id
ExtendedAttribute ["BigCommerceOrderId"]	id
OrderDate	date_created
HandlingAmount	handling_cost_inc_tax
Currency	currency_code
Payments.Method	payment_method
Payments.ReferenceId	payment_provider_id
Discounts.DiscountAmount	discount_amount
Taxes.TaxAmount	total_tax
TotalAmount	total_inc_tax
Note	customer_message
CustomerNumber	customer_id
ExtendedAttribute ["BigCommerceStaffNotes"]	staff_notes
*BillToAddress	billing_address
*ShipToAddress	(Fields will map as expected. The id field from BigCommerce will be mapped to ContactID.)
⚠️ Note Any custom fields (form_fields in BigCommerce) will be added to the address level ExtendedAttributes with the prefix bigcommerce_

Logicbroker API Field	BigCommerce Field
Quantity	quantity
Price	price_inc_tax
Cost	cost_price_inc_tax
Description	name
Note	wrapping_message
Weight	weight
ItemIdentifier.SupplierSKU	sku
ItemIdentifier.UPC	upc
Discounts.DiscountCode	applied_discounts.code
Discounts.DiscountName	applied_discounts.name
Discounts.DiscountAmount	applied_discounts.amount
ExtendedAttributes.Name	product_options.display_name
ExtendedAttributes.Value	product_options.display_value
ExtendedAttributes "BigCommerceAddressId"]	order_address_id
ExtendedAttributes ["BigCommerceLineItemId"]	id

Logicbroker API Field	BigCommerce Field
*ShipToAddress.ContactID	order_address_id
ShipmentInfos.ServiceLevelCode	shipping_method
ShipmentsInfos.CarrierCode	shipping_provider
*ShipmentInfos.TrackingNumber	tracking_number
Note	comments
ShipmentLine.ExtendedAttributes ["BigCommerceLineItemId"]	items.order_product_id
ShipmentLine.Quantity	items.quantity
⚠️ Note These fields should be automatically populated from the BigCommerce order_address_id field from the order.

Requirements

Logicbroker account (retailer flow) - become a Logicbroker customer
Workflows - reach out to Logicbroker support so we can add the workflows needed to complete your BigCommerce integration *make sure you do this before you get started on the Setup
BigCommerce account - review pricing

Setup

See our Connect to BigCommerce Quick Start Guide for setup instructions and to see the connector in action.

Connect to BigCommerce

Troubleshooting and FAQs

Also see BigCommerce's Help page.

Connector updates

Date	Update
4/14/2022	Add requested ship method to orders
1/21/2020	Support Multiple Tracking Numbers. Multiple tracking numbers will be posted in separate requests Support variants in inventory. SKU must be matched to variant Support for item-level tax Support for staff notes. Extended Attribute name will be BigCommerceStaffNotes to control the value provided to Big Commerce
9/30/2020	Make order pull status configurable and include pull window if not using Awaiting Fulfillment

Date

Update

4/14/2022

Add requested ship method to orders

1/21/2020

Support Multiple Tracking Numbers. Multiple tracking numbers will be posted in separate requests

Support variants in inventory. SKU must be matched to variant

Support for item-level tax

Support for staff notes. Extended Attribute name will be BigCommerceStaffNotes to control the value provided to Big Commerce

9/30/2020

Make order pull status configurable and include pull window if not using Awaiting Fulfillment