Can I be notified when my shipments or invoices fail?
Draft - not completed. Need new steps/screenshots for new Portal.
From the left menu, navigate to Settings > select Notifications.
On this page you can select all the reports and notifications you want emailed. By default when a user is setup they will be configured with a default set of notifications. Any user can stop receiving an alert by unchecking the corresponding checkbox and selecting Update.
To specifically to set up failed shipment notifications, follow these steps (also see screenshot):
- Make sure Failed document report is checked.
- Under the Monitoring Configuration header, click on Add report.
- From the Report drop-down menu, select Failed Documents (24h).
- From the Document Type drop-down menu, select Shipment.
- Leave Threshold blank
- IMPORTANT: Click Update to the right of Threshold.
- IMPORTANT: Click Update at the bottom to save all changes.