How do I change the tracking number?

Once you submit your tracking information, there is very little time to make changes due to how quickly that information is transmitted to Walgreens. There is typically a few minutes after you submit a shipment, where the status of the shipment is Processing, where you can modify the data.

Find the shipment in the Portal, view it and select Change Status under the More Actions drop down. Change the status to Draft, so you can modify and then submit it with corrections.

Keep in mind our system will only let you edit before the status of the shipment goes to Complete.

If you missed the window to change tracking number, you must email Walgreens IT teams to have the tracking number changed.

Email: OC Lead Team ocleads@walgreens.com; cc: EcomOMSOnsite@walgreens.com

Subject: Update Dropship Order Tracking Number – Vendor Name – Walgreens Customer Order#

Message: An incorrect tracking number was provided for Walgreens Customer Order#, please update the correct number: new tracking number