Logicbroker will check each invoice against ZAGENO’s list of states where we should and should not have tax on an invoice and fail documents accordingly. If you've included tax for a ship-to state where it should not be or vice versa, the invoice you transmit will fail.
If an invoice fails due to incorrect tax info, you will get a failure email notification and within the portal you will see the messages as follows within your invoice document:
(a.) Tax not included when in should be: In this case the ship-to on the PO this invoice is for is South Carolina (SC) where ZAGENO needs tax on the invoice in order for the invoice to pass business rule validation.
(b.) Tax included when it should not be: In this case the ship-to on the PO this invoice is for is Massachusetts (MA) where ZAGENO should not receive tax on the invoice in order for the invoice to pass business rule validation.
To resolve a failed invoice, set the original invoice that failed to ignored status. To do that, go to the top of the document within the portal click more actions > change status, see below. Once the status overlay pops up, click ignore. Once you’ve done this, please re-transmit a new invoice with correct tax information.
